# Agilent IntuiLink 4395A/4396B/4294A

Connectivity Software for Agilent 4395A/4396B/4294A
Frequently Asked Questions and Trouble Shooting Guide
for Version 1.0

Copyright (c) Agilent Technologies 2003

Contents:
"Not Enough Memory" error in Excel 97
Why does the ToolBar pop up in Outlook?
Why do I get a message when I open Word XP that says that the macros in this project are disabled?
Why does Microsoft Office think I have changed my document or workbook?
RS-232/LAN Communications
Windows 95 and Agilent SICL F.01.01 and Earlier
Windows 95 and Agilent SICL 'Options' Menu
HP I/O Libraries version H.01.02
Installation order

"Not Enough Memory" error in Excel 97

You might get a "Not Enough Memory" error in Excel if you create too many charts with the "get repeated measurement" option. It usually fails on the 62nd chart. The error is related to automatic scaling of fonts in Excel. There is a MS Knowledge base article about this problem in Excel: Q168650 that states it is fixed in Excel SR-2, but it is not fixed.

To resolve the problem, you can add an entry to the registry that disables automatic font scaling for charts.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

To do this:

1. Quit all running programs
2. Click the Start button, and then click Run.
3. In the Open box, type regedit, and then click OK.
4. Go to the following registry subkey (folder):

HKEY CURRENT USER\Software\Microsoft\Office\8.0\Excel\Microsoft Excel

5. Point to New on the Edit menu, and then click String Value. Type AutoChartFontScaling, and then press ENTER.
6. Click Modify on the Edit menu. Type 0, in the Value Data box, and then click OK.
7. Click Exit on the File menu to quit the Registry Editor

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Why does the ToolBar pop up in Outlook and how can I remove it?

If Microsoft Word is your designated editor, then the toolbar will appear in Outlook when the editor is invoked.

You cannot remove the toolbar, but you can dock it and it will stay docked. It will not affect Outlook.

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Why do I get a message when I open Word XP that says that the macros in this project are disabled?

Microsoft Word XP uses security features to protect against macro viruses. In order to use the toolbar in Word XP, you must change the setting of the Macro Security.

To change the Macro Security setting, in Word click on the TOOLS menu, choose OPTIONS, click on the Security tab, and then click on the Macro Security button. Change the setting from HIGH to either MEDIUM or LOW.

Changing the setting to MEDIUM will result in a message box appearing everytime Word is started asking whether you want to enable or disable macros, to which you should enable them in order to use the toolbar.

Changing the setting to LOW will result in no macro warnings when Word is started and the toolbar will be functional.

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Why does Microsoft Office think I have changed my document or workbook?

When you click the 4395 toolbar, a reference to a control is embedded in your Microsoft Excel workbook or your Microsoft Word document. [We embed the control in order to persist certain settings within your workbook or document -- such as captured instrument states and remembering if the instrument is connected.] Excel and Word interpret almost any interaction with our control as a potential change to your file, even if no change actually occurred. Merely loading a workbook or document containing a reference to our control is interpreted as a change to the workbook or document you just loaded.

If you attempt to close a workbook or document without saving it, Excel or Word will prompt you to save the file, believing it has been changed.

There is no known workaround for this problem.

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RS-232/LAN Communications

Connecting a 4395A/4396B/4294A analyzer to a personal computer via RS-232, LAN is not recommended nor supported.

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Windows 95 and Agilent SICL F.01.01 and Earlier

Windows 95 32-bit Agilent SICL and VISA versions F.01.01 and earlier will, by default, yield the CPU during I/O operations. Agilent IntuiLink requires that the CPU not be yielded during I/O operations. This is the default operation for Agilent SICL versions F.01.02 and later.
For Agilent SICL versions F.01.01 and earlier, add a registry entry which instructs SICL not to yield during I/O operations.
Add the following key:
"HKLM/Software/Hewlett-Packard/SICL/CurrentVersion/Options"
Under this key, add a string entry "Yield" with a value "false".

To get an updated I/O library, go to the web site www.agilent.com and search for the words "io libraries download". Download and install the latest version available.
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Windows 95 and Agilent SICL 'Options' Menu

In the I/O Configuration program, the following selections are available in the 'Options' menu:
SICL Yield (Win95 only)
- False (Default) * SICL does not yield the CPU during I/O
- True * SICL yields the CPU during I/O
Note: SICL Yield must be 'False' for proper operation of some Plug&Play drivers. This will prevent a potential deadlock from within a Windows message handler.

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HP I/O Libraries Version H.01.02 Installation Order

When installing the Agilent IntuiLink 4395A/4396B/4294A software, Agilent recommends that either Agilent or National Instruments GPIB I/O (VISA) software be installed beforehand. If an older, HP-branded version of the Agilent I/O Libraries will be installed, do so prior to installing the Agilent IntuiLink 4395A/4396B/4294A software. If you find that you have installed the HP I/O Libraries version H.01.02 after installing the IntuiLink 4395A/4396B/4294A software and the IntuiLink 4395A/4396B/4294A does not detect any instruments, follow the following guidelines for rectifying the situation:

Download the latest version of the Agilent I/O Libraries and upgrade.

OR

Perform the following sequence in the order listed.

1. Uninstall the HP I/O Libraries version H.01.02
2. Uninstall the Agilent IntuiLink 4395A/4396B/4294A software
3. Re-install the HP I/O Libraries version H.01.02
4. Re-install the Agilent IntuiLink 4395A/4396B/4294A software

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